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Help Center

General Questions

Payment Methods

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • Currently we're not able to accept Cash on delivery payments

Shipping Fees

We ship for a flat fee of $3.95 USD to all North America, Europe, Oceania, South America, most of Asia and anywhere else in the world with a few exceptions.

We offer free shipping on all orders over $3.95 USD

Prescription Lenses

Where can I get my prescription fitted?

In order to fit prescription, you have to take them to any local optician or prescription lenses retailer, such as Lenscrafter (US) or Specsavers (UK), you can also get them fitted at Walmart Pharmarcy and Costco Pharmacy.

They usually deliver the same day you've placed your order and it can cost 75% less than purchasing an entire pair of customized prescription glasses.

Can I fit Bifocals or progressive lenses?

Yes you can, but once in a while some opticians might say they're not able to fit them in the adapter.

Most of the time, going to another optician solves the problem.

How do I use your adapter with my Sports glasses?

It's quite simple, you just have to clip it in and it's done! Here's a video showing how it's done.

Can I use another brand RX adapter with your glasses?

Our glasses are not designed to used with a RX adapter from another brand.

If I buy two different glasses, can I swap the RX adapter between them?

You can swap RX adapters between all of our models except the Tessera90.

However, if you own two pairs of Tessera90, you can swap the RX adapter between them.

My Order

Track My Order

Your tracking code is sent automatically by email as soon as we fulfill your order. Tracking numbers may take 1 to 3 days to start updating.

If you can't find your tracking code make sure to search in your spam box or contact us at and we'll send your code as soon as possible.

Shipping Times

Delivery times are dependent on many factors but we work hard to get your order delivered as quickly as possible.

Our general shipping time is 15 to 30 days.


Due to restrictions caused by the COVID-19 pandemic, some countries may experience delivery delays. Please be patient and rest assured that your package will be delivered.

Damaged Item/Order

If your package or item arrived damaged, send us an email at and attach pictures showing the damage to help us solve your problem as soon as possible.

Where can I find my receipt?

After you place your order, we automatically send an order confirmation to the email you've provided us.

If you haven't received your receipt, please check your spam box and if you provided us with the correct email.

If after that you still can't find your receipt, contact us and we'll resend your receipt.

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How can we help you?

Send us a message. We'll get to you as fast as we can.

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